Tell us what’s wrong.
The enquiry asks what we’d ask you on the phone and opens a case straight away. We reply by email and sort out pickup or postage before you send anything.
How to reach us
- Service area
- Pickup and return delivery: Brisbane metropolitan areaMail-in: Australia-wide
Already have a case? Track it with your HUS-reference, or reply to any email from us about it.
What you can count on
- Free initial diagnosisAdvanced procedures are only charged if you agree first.
- A quote before any workNothing is repaired until you approve the price.
- No fix, no repair feeGenerally. Any exception is agreed before work starts.
- Six-month warrantyOn eligible repairs, on top of your consumer-law rights.
- Track your repairEvery case gets a HUS reference you can check online.
The details, and the exceptions, are in our repair terms.