Your PC isn’t finished. Let’s find out what’s wrong.
Gaming rigs, workstations, all-in-ones and the office PC nobody dares restart. Most PC faults are findable; the hard part is finding them without guessing at parts.
Custom-built PCs, Dell, HP and Lenovo desktops, iMac and other all-in-ones, small-form-factor and mini PCs.
Sounds like one of these?
- No power or no displayPower supply, motherboard, graphics card or a loose connection.
- Random restarts, freezes or blue screensOverheating, failing memory, a dying drive, or power supply ripple.
- Stuck at POST, beeping, or showing error lightsThe board is telling you which stage failed: memory, graphics, CPU or power.
- Won’t boot or boots to a black screenStorage failure, corrupted operating system, or a board fault.
- Very slowUsually an old hard drive, not enough memory, or malware.
- Loud fans or overheatingDust, failed fans, dried thermal paste.
- Storage errors or missing filesA failing drive. Stop using it and back up what you can before it gets worse.
Diagnosis first
Part by part on the bench: power supply under load, memory tested, drive health read, temperatures checked, then the board if nothing else explains the fault. We don’t replace a motherboard just because it’s the thing left over.
Repair options
After diagnosis we send you a quote. No repair work starts until you approve it.
Upgrades
A slow PC is often a good PC with one tired part. We check what the system can take before suggesting anything, and say when an upgrade isn’t worth it.
Custom PC builds
Tell us what the machine is for, the games, software or workloads, and your budget. We plan the parts with you, build it, and stress-test it before it goes out.
What you can count on
- Free initial diagnosisAdvanced procedures are only charged if you agree first.
- A quote before any workNothing is repaired until you approve the price.
- No fix, no repair feeGenerally. Any exception is agreed before work starts.
- Six-month warrantyOn eligible repairs, on top of your consumer-law rights.
- Track your repairEvery case gets a HUS reference you can check online.
The details, and the exceptions, are in our repair terms.
Before it comes in
If the symptom involves the drive at all (errors, slowness, missing files), back up what you can now and stop using it. We replace and upgrade drives; we don’t offer data recovery from failed ones.
Getting it to us
- Pickup and return delivery, Brisbane metropolitan area. Priced by location; we quote yours when we reply.
- Mail-in, Australia-wide. You pay to send the device to us. We cover return shipping after a successful repair. Start the enquiry and you get packing and address details with our reply.
There’s no walk-in counter: every device comes to us by pickup or post.
Questions about PC repairs
Do you work on custom-built gaming PCs?
Yes. Send the whole system rather than the part you suspect; most faults are easier to find in the complete machine.
Do I need to send the monitor and keyboard?
No. Just the computer and its power cable. If the fault only shows with your particular monitor, mention it.
I don’t know what’s wrong with it. Can I still ask?
Yes. Describe what you see and what happened. “It got wet and now the screen flickers” is more useful to us than a guess at the part, and the enquiry has an “I don’t know” option at every step.
What happens to my data during a repair?
Back up anything you can before sending a device in. We only access what the repair and testing need, and we’ll tell you before any step that could affect your data.
Start a PC repair.
Tell us what you see and what happened. You don’t need to know which part it is.