Broken doesn’t always mean finished.
No power, a spilled coffee, a hinge that cracked the lid, a keyboard with a dead row. A laptop deserves a diagnosis before anyone says “just buy a new one”.
MacBook Air and Pro, Dell, HP, Lenovo, ASUS, Acer, Microsoft Surface and gaming laptops.
Sounds like one of these?
- Won’t turn on, or turns on and offCharger, battery, power button, or a fault on the board.
- Liquid spillKeyboard stopped working, smells odd, or it died a few days after the spill.
- Cracked or flickering screenPanel damage, a display cable worn by the hinge, or a board fault.
- Hinge broken or lid crackingCommon on thin laptops; left alone it tears the display cable.
- Keyboard or trackpad faultsDead keys, repeating keys, trackpad that clicks on its own.
- Battery dies quickly or won’t chargeWorn battery, charger, charging port, or charging circuit.
- Overheating, loud fan, or very slowDust, failed thermal paste, failing storage, or software.
- Won’t boot, blue screens, or storage errorsFailing drive, memory, or operating system problems.
Diagnosis first
We test power and charging at the board, not by swapping chargers. Spilled-on laptops are opened and inspected before any part is ordered, because a new keyboard on a corroded board is money wasted. Slow or crashing laptops get the drive and memory tested first.
Repair options
After diagnosis we send you a quote. No repair work starts until you approve it.
Two kinds of laptop repair
Some faults are a part to replace. Others live on the logic board and need investigating before anyone can say what a repair involves. We tell you which kind yours is before you approve anything.
What you can count on
- Free initial diagnosisAdvanced procedures are only charged if you agree first.
- A quote before any workNothing is repaired until you approve the price.
- No fix, no repair feeGenerally. Any exception is agreed before work starts.
- Six-month warrantyOn eligible repairs, on top of your consumer-law rights.
- Track your repairEvery case gets a HUS reference you can check online.
The details, and the exceptions, are in our repair terms.
Before it comes in
Back up before anything else, especially if the laptop is crashing or the drive is making noises. We repair the laptop; we don’t offer data recovery, so a backup is the only sure way to keep your files.
Getting it to us
- Pickup and return delivery, Brisbane metropolitan area. Priced by location; we quote yours when we reply.
- Mail-in, Australia-wide. You pay to send the device to us. We cover return shipping after a successful repair. Start the enquiry and you get packing and address details with our reply.
There’s no walk-in counter: every device comes to us by pickup or post.
Questions about laptop repairs
I spilled a drink on it. Is it worth repairing?
Often, if it’s looked at quickly. The sooner the board is cleaned and inspected, the less corrosion there is to deal with. Don’t keep charging it in the meantime.
Do you repair MacBooks?
Yes, including board-level faults. Some Apple parts are tied to the machine by Apple; where that affects a repair we tell you before you approve it.
Can you make it faster?
If the laptop has replaceable storage or memory, an SSD or memory upgrade often transforms an older machine. If everything is soldered, we’ll say so rather than sell you a service that won’t help.
I don’t know what’s wrong with it. Can I still ask?
Yes. Describe what you see and what happened. “It got wet and now the screen flickers” is more useful to us than a guess at the part, and the enquiry has an “I don’t know” option at every step.
What happens to my data during a repair?
Back up anything you can before sending a device in. We only access what the repair and testing need, and we’ll tell you before any step that could affect your data.
Start a laptop repair.
Tell us what you see and what happened. You don’t need to know which part it is.