Phone and tablet repairs, starting with what you can see.
Cracked glass, a battery that dies by lunchtime, a port that only charges at one angle. Tell us the symptom and we work out the part, not the other way round.
iPhone, Samsung Galaxy, Google Pixel and most other Android phones; iPad, Galaxy Tab, Lenovo and Surface tablets.
Sounds like one of these?
- Cracked or shattered glassStill works, but you’re reading through spiderwebs. On some tablets the display underneath survives and only the glass needs replacing.
- Screen is black, green, has lines, or touch stops workingThe glass may be fine; the display or digitiser underneath isn’t. Sometimes it’s the board.
- Battery drains fast, dies suddenly or is swellingDrops from 30% to off, shuts down in the cold, or the screen is lifting at the edge. If it’s swelling, stop using it.
- Won’t charge, or charges only at an angleLint, a worn port, a bad cable, or a charging circuit on the board.
- Camera blurry, shaking, or showing a black screenRear camera, front camera, or the lens cover glass.
- No sound, crackly calls, or people can’t hear youSpeaker, earpiece, microphone, or a blocked mesh.
- Stuck on the logo or won’t turn onSoftware, battery, or a board fault. We find out which before you spend anything.
- Got wetEven if it seems fine now. Corrosion keeps going after the water dries.
- Buttons stuck, back glass cracked, or housing damageHousings, buttons and flex cables.
Diagnosis first
We check the whole device, not just the part you think is broken: a phone that “won’t charge” gets its port, cable, battery and charging circuit tested before anything is ordered. Glued-shut tablets are opened without causing new damage, and a fault on the logic board goes to board-level diagnosis rather than being written off.
Repair options
After diagnosis we send you a quote. No repair work starts until you approve it.
What you can count on
- Free initial diagnosisAdvanced procedures are only charged if you agree first.
- A quote before any workNothing is repaired until you approve the price.
- No fix, no repair feeGenerally. Any exception is agreed before work starts.
- Six-month warrantyOn eligible repairs, on top of your consumer-law rights.
- Track your repairEvery case gets a HUS reference you can check online.
The details, and the exceptions, are in our repair terms.
Before it comes in
Most phone and tablet repairs leave your data untouched, but the device is still opened and handled. Back up to iCloud or Google before you hand it over, and leave the passcode out of the enquiry: we only ask for it if testing needs it.
Getting it to us
- Pickup and return delivery, Brisbane metropolitan area. Priced by location; we quote yours when we reply.
- Mail-in, Australia-wide. You pay to send the device to us. We cover return shipping after a successful repair. Start the enquiry and you get packing and address details with our reply.
There’s no walk-in counter: every device comes to us by pickup or post.
Questions about phone or tablet repairs
The glass is cracked but the screen still works. Is that cheaper?
On most modern phones the glass and the display are one bonded part, so it’s usually a full screen assembly. Some tablets can have the glass replaced on its own. We tell you what applies to your model when you enquire.
Will Face ID / fingerprint still work after a screen repair?
It depends on the model and on how the manufacturer ties the screen to the phone. Where a feature can be affected we tell you before you approve the repair, not after.
My phone got wet and still works. Should I do anything?
Yes: stop charging it and get it looked at. Corrosion continues after the water is gone, and a phone that works today can stop charging or lose its display weeks later.
Are you a manufacturer-authorised repairer?
Husky is an independent repair workshop. If your device is still under a manufacturer warranty, check with the manufacturer first: having it opened elsewhere can affect that cover.
I don’t know what’s wrong with it. Can I still ask?
Yes. Describe what you see and what happened. “It got wet and now the screen flickers” is more useful to us than a guess at the part, and the enquiry has an “I don’t know” option at every step.
What happens to my data during a repair?
Back up anything you can before sending a device in. We only access what the repair and testing need, and we’ll tell you before any step that could affect your data.
Start a phone or tablet repair.
Tell us what you see and what happened. You don’t need to know which part it is.